Privacy Policy

Last updated: March 2026

1. Who we are

LogRhino is a trading name of Wandle Labs Ltd. In this policy, "LogRhino", "we", "us", and "our" refer to Wandle Labs Ltd.

If you have questions about this policy or about how we use personal data, please contact us at hello@logrhino.com.

2. Scope of this policy

This policy explains how we collect, use, store, and share personal data when you use the LogRhino website, dashboard, public logging pages, and related services.

This policy applies to personal data relating to users of the platform, administrators, managers, workers, contractors, staff, and people who submit logs through public LogRhino pages.

3. Personal data we collect

We may collect the following categories of personal data:

Account and identity data

• Name
• Email address
• Phone number
• Country
• Language preference
• Authentication-related identifiers
• Organisation and role or membership details

Service and usage data

• Log entries submitted through the platform
• Notes, comments, responses, and status updates entered into the service
• Where your organisation enables it, photographs taken from the device when submitting a log (for example to show a completed task or an issue). These images are stored for authorised users in your organisation to view in the dashboard; they are not shown on the public logging page’s activity list
• Timestamps and activity history
• Basic technical information such as browser, device, IP-related, and request metadata

Configuration and operational data

• Organisation settings
• Log point configuration
• Schedules, assignments, permissions, and related operational records

Support and communications data

• Messages you send to us
• Support requests and related correspondence
• Email delivery and communication records, such as whether a service email was sent or delivered

We do not intentionally collect special category personal data through LogRhino, and users should not upload or submit unnecessary sensitive personal information into the service.

Photos: Images submitted with logs may capture people, workplaces, or other identifiable details. Organisations choose whether to allow or require photos. If you submit a photo, you should assume your organisation will be able to see it. Only capture what is appropriate for your workplace and applicable law.

4. How we collect personal data

We collect personal data:

• Directly from you, for example when you create an account, sign in, submit a log, configure a log point, update your profile, or contact us
• From your organisation, where an administrator invites you to use LogRhino
• Automatically through your use of the service, such as service logs and technical request data
• From service providers we use to operate the platform, such as authentication, infrastructure, and email delivery providers

5. How we use personal data

We use personal data to:

• Provide, operate, and maintain LogRhino
• Create and manage user accounts, authentication, and access controls
• Record, display, and manage logs, checks, schedules, and related operational activity
• Provide customer support and respond to enquiries
• Monitor, secure, troubleshoot, and improve the platform
• Send service-related communications, such as account verification, invitations, passwordless sign-in, reminders, alerts, and operational notifications
• Store language and country preferences so we can tailor communications and service experience where relevant
• Comply with legal obligations and protect our rights, users, and service

6. Lawful bases for processing

Where UK GDPR applies, we rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide the service you or your organisation have requested
• Legitimate interests: where processing is necessary for running, securing, supporting, and improving LogRhino, provided those interests are not overridden by your rights
• Legal obligation: where processing is necessary for compliance with applicable law
• Consent: where we specifically ask for and rely on consent

7. Who we share personal data with

We may share personal data with:

• Your organisation and its authorised administrators, managers, and users, where relevant to the operation of the service
• Service providers who help us operate LogRhino
• Professional advisers, regulators, law enforcement, or courts where required or appropriate
• A buyer, investor, or successor in connection with a business transaction, subject to appropriate confidentiality protections

Our current core service providers include:

• Clerk for authentication and user management
• Cloudflare for hosting, infrastructure, database, and (where used) object storage for log images
• Resend for transactional email delivery

These providers process data on our behalf under their own terms and data processing arrangements.

8. International transfers and data location

We use third-party infrastructure providers that may process or store personal data in the UK, EEA, United States, and other jurisdictions where they or their sub-processors operate.

We take reasonable steps to ensure that personal data transferred internationally is protected by appropriate safeguards where required by applicable law.

Unless we explicitly state otherwise in writing, LogRhino does not currently guarantee that all service data will be stored exclusively in the UK or exclusively in the EEA.

9. Cookies and similar technologies

LogRhino uses cookies and similar technologies that are strictly necessary for the service to function, including authentication, session handling, security, and core site operations.

We may also use similar technical mechanisms within service communications and delivery workflows where necessary to operate account access, invitations, verification, and other transactional messages.

We do not currently use advertising cookies.

If we introduce non-essential cookies or analytics that require consent, we will update this policy and any relevant notice or consent mechanism.

10. Data retention

We keep personal data for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data, the needs of the customer organisation, legal requirements, and operational necessity.

Log images are automatically deleted after a retention period chosen in the organisation’s settings (for example 7 to 365 days). After that, the image file is removed from storage and is no longer available in the dashboard.

When we no longer need personal data, we may delete it, anonymise it, or securely isolate it from active use where appropriate.

11. Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on your location and the law that applies, you may have rights including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request transfer of your personal data in a portable format, where applicable
• Withdraw consent where we rely on consent

To exercise any of these rights, please contact hello@logrhino.com.

13. Complaints

If you have concerns about how we handle personal data, please contact us first and we will try to resolve the issue.

If you are in the UK, you may also have the right to complain to the Information Commissioner's Office (ICO).

14. Children's privacy

LogRhino is intended for business and organisational use and is not directed to children.

We do not knowingly collect personal data directly from children through the service.

15. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date above.